A : This is an EC site sells various kinds of rare genuine auto-parts of Japanese cars. Mostly of them are hardly to obtain in the market now.
Our company has expanded into worldview services which includes Europe, North/South-America, Asia and Africa.
A : We will order your products from the manufacturer after the payment is clear. Please be assured we will contact you via e-mail when your order is ready to ship. In case, if you don’t receive our e-mail after you placed your order within 3 business days, please contact us by e-mail email@example.com
A : Frequently speaking, parts with the new number is compatible with the old one. It won’t cause any problems during the installation; however you are always welcome to ask us if you still want to order the parts with old number.
A : We are able to send you some sample pictures to obverse the parts in certain cases. Specifications are subject to the physical products. Since we order the brand new products directly from the manufactures, we don’t have the pictures of the actual products on file.
A : Unfortunately, we don’t provide the mobile purchasing service at the moment in case of the miscommunication or misconduct. Please place your order here. If you have any concerns, feel free to send us an e-mail or talk to us on What’s up
A : All products sold are no returnable, no refundable. However, exceptions may be made in cases where the buyer had a valid, inevitable reason for withdrawing such as quality issue, or damaged products. Please feel free to contact our customer service if you have a product quality issue. In addition, order can not be cancelled since the payment is made and the order is placed in the manufactures. We really appreciate for your understanding and cooperation.
A : The price we listed on our webpage is the “item price” only, but we do provide cost estimation service for free. After you send your inquiry to us, we will send you a confirmation e-mail with the total products prices and the shipping costs.
A : Generally, the shipping will arrive in 3~7 business days for DHL and FedEx, 5~15 business days for EMS. In some countries, the customs clearance may be longer than expected. Please refer to the link here for more information.
A : We offer delivery services at a reasonable price up to 220 countries and regions worldview. If you are not sure whether your place is included, please check with us in the following http://jp-carparts.com/delivtime.php.
You are also free to check with DHL / FedEx services or EMS Japan webpage for more details.
A : Generally, items from multiple orders will be combined into the same package. This helps to reduce the number of packages sent to you, so you will receive fewer packages saving your money on the shipping costs.
However, if the customer wants ship them as soon as they become available, additional shipping cost may be applied. Your items will ship as they become available, beginning with those already in stock. You could choose this option if you want to receive some items quickly, otherwise, we will group your items as few shipments as possible.
A : No. Import duties, tariffs, taxes, are not included in the item price or shipping cost. Any extra cost made by the customs need to be paid by the recipient. These charges are the buyer's responsibility. Please check with your country’s customs for more information.
A : If you are not in when your parcel arrives, alternatively, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
However, please be aware, in some countries, someone needs to be in when your parcel is due to be delivered as they may need a signature. The package will be returned to the original country sent without warning if the receivers don’t sign or pick up the package for certain days. In this case, buyer is responsible to pay extra shipping cost if the package is returned to Japan and rearrange the shipping.
A : There is a very small chance that your package might be hold or inspected by the custom. In this situation, please contact the custom office or your local shipping carriers with your delivery tracking number for more information.
Under the inquiry, at the end, “send e-mail” change to “Submit”